body,h1,h2,h3,h4,html,img,li,p,pre,ul{margin:0;padding:0;border:0}body,button,html,input,pre,textarea{font-family:"Helvetica Neue",Helvetica,"Microsoft Yahei",Arial,sans-serif}body,html{width:100%;height:100%;border:0;overflow:hidden}body{background:#fff;-webkit-text-size-adjust:none}h1,h2,h3,h4{font-weight:400}ul{list-style:none}a{text-decoration:none}img{border:none}textarea{overflow:auto}embed{width:100%}*{scrollbar-face-color:#bbb;scrollbar-arrow-color:#bbb;scrollbar-3dlight-color:silver;scrollbar-highlight-color:#bbb;scrollbar-shadow-color:#bbb;scrollbar-darkshadow-color:silver;scrollbar-track-color:#eee}pre{border:0;background:0;white-space:pre-line;word-break:normal}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background-color:#ddd}::-webkit-scrollbar-track-piece{background-color:#f3f3f3;-webkit-border-radius:3px}::-webkit-scrollbar-thumb{background-color:#ccc;border:solid 1px silver;border-radius:3px}::-webkit-scrollbar-corner{background-color:#f3f3f3}::-webkit-resizer{background-repeat:no-repeat;background-position:bottom right}::-webkit-scrollbar-thumb:hover{background-color:#bbb}.clearfix:after{content:".";display:block;height:0;clear:both;visibility:hidden}.text{font-size:14px}.grey{color:#999}.grey12{color:silver}.ser-info{height:36px;margin:0 auto;text-align:left;position:relative;padding-left:10px;float:left;line-height:36px;padding-top:9px}.ser-info .logo{float:left;margin-right:4px;line-height:36px}.logo,.ser-company{display:none}.ser-name{margin-left:10px;font-size:14px;display:none}.connect-info,.ser-company{font-size:12px;white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.connect-info{width:100%;max-width:calc(100vw - 50px)}.ser-info .logo img{max-width:100px;max-height:32px;display:inline-block;vertical-align:middle}.quite{padding-top:8px;font-size:12px}.container{height:100%;width:100%;border:0}.header{height:50px;background-color:#19caa6;color:#fff}.flex-r{display:flex!important}.flex-c{display:flex!important;flex-direction:column}.adv-swipe-btn-pre::after{color:#fff;background:rgba(0,0,0,.3);padding:10px;font-size:10px;position:relative;left:-10px}.adv-swipe-btn-next::after{color:#fff;background:rgba(0,0,0,.3);padding:10px;font-size:10px;position:relative;right:-10px}.pc-chat .header{width:100%}.pc-chat .ser-info{box-sizing:border-box;width:calc(100vw - 100px);padding-top:0;height:50px;line-height:50px}.pc-chat .ser-info .logo{line-height:50px}.pc-chat .ser-company{width:calc(100% - 160px)}.pc-chat .ser-company.no_image{width:calc(100% - 80px)}.pc-chat .qimo_content{height:450px}.corner-btn{position:absolute;z-index:120;height:28px;bottom:12.5px;top:12.5px;width:100px;right:5px}.chat-close,.chat-min,.chat-voice,.chat-voice.close{font-size:20px!important;width:20px;height:20px;cursor:pointer;float:right;background-size:16px 16px;background-position:5px 5px;padding:6px;padding-top:2px}.wap-chat-voice{display:inline-block;margin:0 6px;width:24px;text-align:center;cursor:pointer;position:relative;top:1px}.wap-chat-close{width:20px;height:100%;cursor:pointer;vertical-align:middle;text-align:center;margin:0 4px;display:none}.wap-chat-close .iconfont{font-size:20px}.wap-chat-voice .iconfont{line-height:100%;text-align:center;font-size:20px;vertical-align:middle;cursor:pointer;color:#f4f4f4}.m7_content{position:absolute;height:auto;top:50px;bottom:130px;right:0;left:0;background-color:#f7f7f7;overflow-y:auto;display:block}.conversation{list-style:none;padding:12px}.footer{position:absolute;right:0;left:0;bottom:0;height:130px;background:#fff}.wap-footer{position:absolute;right:0;left:0;bottom:0;height:auto;background:#fff}.msg-input{display:block;margin-top:2px;position:absolute;bottom:25px;left:0;right:10px;top:25px;height:70px}.input-box{display:block;left:0;height:70px}.input-box textarea{width:100%;resize:none;height:60px;border:0;padding:5px 0 5px 8px;outline:0;font-size:14px}.msg-toolbar-footer{position:absolute;bottom:0;right:0;left:0;height:30px;display:block}.msg-toolbar-footer input{width:58px;height:28px;line-height:28px;text-align:-moz-center!important;text-align:center;color:#fff;border:0;border-radius:4px;outline:0;cursor:pointer;background-color:#19caa6;font-size:14px}#chatmsg_submit{width:40px;height:100%;text-align:-moz-center!important;text-align:center;color:#fff;border:0;border-radius:5px;outline:0;cursor:pointer;background-color:#19caa6;font-size:14px;line-height:24px}.evaluation_easy input{display:inline-block;height:21px;padding:0 14px;background-color:#19caa6;border:0;border-radius:2px;color:#fff;text-shadow:0 -1px 0 rgba(0,0,0,.25);box-shadow:-.5px -.5px .5px rgba(0,0,0,.15) inset;line-height:21px;text-decoration:none;cursor:pointer;margin:0 auto;font-size:12px}#chatmsg_submit{padding:0;margin:0;border:0;-webkit-appearance:none;-moz-appearance:none}.msg-toolbar-footer input:hover{background-color:#1ed4b4}.msg-toolbar-footer span{display:block;float:right;height:24px;margin:1px 8px 1px 0;text-align:center}.msg-toolbar{height:24px;border-top:1px solid #ddd}.msg-toolbar span{margin:1px 3px;height:21px}.face-con{display:none;position:absolute;width:100%;height:0;left:0;right:0;background-color:#eee;top:0;overflow-x:auto;z-index:10}.face-con-tab{background:#f1f1f1;width:100%;height:48px;display:flex;align-items:center;text-align:center;margin-bottom:8px;border-bottom:1px solid rgb(128 128 128 / 20%)}.face-con-tab .face-con-tab-item{height:48px;width:48px;display:flex;align-items:center;justify-content:center}.face-con-active{background-color:#fff!important}.face-con-tab .face-con-tab-item .custom-face-img{display:inline-block;height:25px;width:25px;cursor:pointer}.face-con-tab span:nth-child(2){margin-left:0}.face-con-tab .emoji-face{width:25px;height:25px}.custom-emoji img{height:25px;margin-left:5px;cursor:pointer}.custom-emoji:nth-child(1){margin-left:unset}.ml12{margin-left:12px}.face-con li{float:left}.adv-top{padding-top:65px}.adv-scroll-div{position:fixed;height:33px;line-height:33px;overflow:hidden;white-space:nowrap;width:calc(100vw - 35px);background-color:#fff;color:#000;text-align:center;border-radius:4px;top:66px;left:16px;z-index:1089;font-size:12px;border-left:8px solid #fff;border-right:32px solid #fff;box-sizing:border-box}.adv-scroll-begin,.adv-scroll-end{display:inline}.adv-close{position:fixed;top:65px;right:32px;cursor:pointer;font-size:16px;color:#515151;font-weight:400}#face-btn,#moor-btn,#question-btn,.appraise-btn,.msg-toolbar #file-btn,.msg-toolbar #image-btn,.replace-btn,.switch-robot-btn,.video-btn{margin-top:3px;margin-left:10px;width:20px;height:20px;cursor:pointer;float:left;position:relative;color:#888a92}#moor-btn{cursor:pointer}#question-btn{display:none}.appraise-btn,.replace-btn{display:none}.msg-toolbar #image-btn{width:22px}#file-btn{width:22px}.emoji-face{width:25px;height:25px;display:inline-block;cursor:pointer;background:url(../images/emoji.png) no-repeat}.outer-left,.outer-right{float:right;width:80%;position:relative;clear:both;font-size:14px;margin-left:40px;margin-right:3px}.outer-left{float:left}.outer-iframe-left{float:left;position:relative;clear:both;padding-top:5px;margin-left:40px}.outer-right:before,.outer-right>i{/*!*border-color: #66afe9 transparent transparent;*!*/}.service{margin-right:10px;margin-top:5px;background-color:#feffff;display:inline-block;padding:10px 10px;float:left;word-break:break-all;word-wrap:break-word;color:#000;border-radius:3px;max-width:100%;box-sizing:border-box;border:1px solid #e5e6e7;position:relative}.flow_btn_mseeage .flow_tip p,.flow_list_mseeage p,.service .robot_text_msg p{min-height:18px}.service pre a{word-break:break-all}.service pre .robotQuestion{word-break:normal}.customer{margin-left:10px;margin-top:5px;background-color:#19caa6;display:inline-block;padding:10px 10px;float:right;word-break:break-all;word-wrap:break-word;color:#fff;border-radius:3px;position:relative;max-width:100%}.none{display:none!important}.chatmsg{margin-bottom:14px;position:relative;overflow:hidden}.chatmsg p,.chatmsg:after{content:"";display:table;clear:both;word-break:break-word}.chatmsg .download_text{text-decoration:underline!important}.service-name{float:left;display:block;position:relative;font-size:12px;color:#8d8d8d;margin-left:40px}.showtime{color:#aaa;position:relative;margin-bottom:10px;font-size:12px;text-align:center}#show-more,.sendmsg{color:#19caa6;text-decoration:underline}.icon-warn{background:url(../images/icon-warn.png) no-repeat;width:17px;height:17px;margin-right:3px;display:inline-block;position:absolute;left:-20px}.chat-finish,.qimo_warp .before-manual-box,.qimo_warp .end-session-box,.qimo_warp .leave-msg-btn-box{position:absolute;top:0;left:0;z-index:10;background-color:rgba(0,0,0,.4);color:#fff;width:100%;height:100%;text-align:center;line-height:130px}.qimo_warp .end-session-box{background-color:#e6e6e6;line-height:normal}.qimo_warp .leave-msg-btn-box .leave-msg-success-title{margin-top:46px}.qimo_warp .leave-msg-btn-box .leave-msg-btn-box-title{margin-top:30px}.qimo_warp .leave-msg-btn-box .leave-msg-success-title{display:none}.leave-msg-btn-box .icon-weixiao-01{font-size:22px;vertical-align:middle;margin-right:4px}.transport-leavemsg{text-align:center;border:0;cursor:pointer;border:1px solid #19caa6;border-radius:4px;color:#19caa6;padding:4px 8px;display:inline-block;margin:6px;line-height:normal}.leavemsg-back{font-size:16px!important;margin:16px 10px;cursor:pointer;float:left}.qimo_warp .end-session-box div{color:#000;font-size:14px;margin:30px 20px;cursor:pointer;text-align:center;width:60px;line-height:normal;display:inline-block}.chat-isAcceptOther{position:absolute;top:0;left:0;z-index:500;background-color:rgba(0,0,0,.4);color:#fff;width:100%;height:100%;display:none}.sys-msg{background-color:rgba(0,0,0,.4);color:#fff;width:80%;right:10%;left:10%;bottom:130px;z-index:4;position:absolute;font-size:12px;text-align:center}#msgTaskMoorList,.isClose{position:absolute;z-index:11;top:50px;right:0;height:calc(100% - 50px);box-shadow:0 1px 9pt #c7c9ca;padding:10px 40px;width:100%;background:rgba(0,0,0,.4);box-sizing:border-box}.close_box{background:#fff;padding:10px 10px 12px;font-size:12px;line-height:12px;border-radius:4px;height:calc(100% - 24px);overflow:auto;box-sizing:border-box}.close_box dl{padding:0;margin:0;border-bottom:1px solid #c9c9c9;line-height:22px}.close_box dt{color:#a7a7a7}.close_box dd{float:right}.close_box dd a{display:inline-block;margin-left:10px;color:#1acaa4}.close_box h3{display:block;font-size:12px;white-space:normal;color:#5e5e5e;padding:20px 0;text-align:left;line-height:18px}.close_box li,.close_box ol,.close_box ul{list-style:none;padding:0;margin:0;text-align:center}.close_box ol li{display:inline-block}.manual{cursor:pointer;color:#19caa6;float:right;font-size:12px;margin:3px 8px 0 0}.leave-msg-box{display:none;width:100%;height:100%}.row_item_input{margin:5px 15px 0}.row_item_input.leave_msg{overflow:hidden;display:block}.row_item_input.old_leave_msg{display:none}.textbox{margin-bottom:10px;border:1px solid #ccc;border-radius:5px;box-shadow:none;padding:0 10px}.inputbox{border:1px solid #ccc;border-radius:5px;box-shadow:none;height:25px;padding:0 12px;width:55%;float:left;line-height:21px;overflow:hidden!important}.leave_btn{width:100%;border:none;color:#fff;background-color:#00b45f;border-radius:5px;height:30px;margin-top:15px;font-size:16px;-webkit-appearance:none;-moz-appearance:none;appearance:none;cursor:pointer}.xbot_form_submit_btn{padding-top:0;border:none;color:#fff;background-color:#00b45f;border-radius:5px;height:30px;margin-top:15px;font-size:16px;width:80px;cursor:pointer;-webkit-appearance:none;-moz-appearance:none;appearance:none}.ptext{margin-bottom:5px;margin-top:0}.tips{background-color:#eb4f38;box-shadow:#999;color:#fff;font-size:12px;padding:5px;text-align:center;border-radius:4px}.ok{background-color:#11cd6e}.grey{color:#999}.row_item_input .leave_btn{-webkit-appearance:none}.row_item_input input{font-size:12px;outline:0;border:none;width:100%;margin:0}.row_item_input input.inputbor{margin:0;padding:0;border-radius:5px;box-shadow:none;height:25px;width:130px}.inputbox input{padding:0;margin:0}.row_item_input textarea{font-size:12px;outline:0;padding:6px 0;border:none;overflow:hidden}.row_item_input #leavemsg_content{overflow:auto}.leave_body{height:calc(100% - 50px);overflow:auto}.leave_body p{margin:15px 15px 10px;font-size:14px}.input_icon{width:25px;height:25px;background-color:#19caa6;float:left;margin-right:5px}.input_label{float:left;font-size:12px;line-height:27px;width:85px;text-align:left;margin-right:10px;padding-left:10px;position:relative}.input_label .isEnable{color:red;position:absolute;left:0}.leave_footer{margin:10px 15px 0}.showImage{display:none;width:800px;height:600px;overflow:auto}.chatMsg img{max-width:200px;max-height:150px}.chattype{position:absolute;left:0;top:50px;padding:0;width:100%;height:calc(100% - 50px);background:#eee;overflow-y:auto;line-height:48px;color:#676767;text-align:center;z-index:11}.chattype li,.chattype ul{float:none;list-style:none;margin:0}#mtypelist{background:#eee;margin:-20px 14px 70px}#mtypelist.isSchedule{background:#eee;margin:-20px 40px 70px}#mtypelist li{color:#676767;height:3em;line-height:3;background:#fff;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;cursor:pointer;border:1px solid #fff;width:calc(50% - 26px);float:left;margin:20px 12px 0;display:inline-block;padding:0 10px;box-sizing:border-box}#mtypelist.isSchedule li{float:none;color:#676767;height:3em;line-height:3;margin:auto;margin-top:20px;background:#fff;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;cursor:pointer;border:1px solid #fff;display:block;width:auto}.chattype p{padding:10px 0}.close_box .reasons{text-align:center;display:none;min-height:32px;width:100%;margin:0 auto}.reasons .reason_li_text{-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;word-break:break-all}.reasons:after,.reasons:before{content:"";display:block}.reasons:after{clear:both}.reasons input{opacity:0;margin:0 0 0 -15px;cursor:pointer}.submit_evaluate,.submit_evaluate_cancel{text-align:center;border-radius:4px;cursor:pointer;line-height:30px;display:inline-block;font-size:12px;border:1px solid #000;width:80px;padding:0}.submit_evaluate{color:#fff;margin-right:12px}.submit_evaluate_cancel{background-color:#fff;color:#333;border:1px solid #ccc}.reasons label{-webkit-touch-callout:none;-webkit-user-select:none;-khtml-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}.reasons.active{display:block}.reasons label{display:inline-block;width:100%}.evaluates{border-bottom:1px solid #f8f8f8;padding-bottom:6px!important}.evaluates .evaluateLi .icon-yiguanzhu{font-size:18px;color:#bdbdbd;margin:0 12px 8px 0;display:inline-block;cursor:pointer}.evaluates .evaluateLi .icon-yiguanzhu:last-child{margin-right:0}.evaluates label{display:flex;align-items:center;text-align:left;margin:0 2px 10px;cursor:pointer;line-height:20px}.evaluates input{margin:0 3px 0 0;vertical-align:top}.evaluates span{display:inline-block;max-width:calc(100% - 20px);line-height:20px}.proposal{font-size:12px;padding:3px 6px;box-sizing:border-box;width:100%;margin:2px 0 20px;border:1px solid #e8e8e8;border-radius:4px;color:#a7a7a7}.reasons span{display:inline-block;width:100%;text-align:center}.reasons input+span{background-color:#e6e6e6}.esc_form{text-align:center}.esc_form .evaluateLi{width:100%}.esc_form textarea{outline:0}.esc_form_easy,.evaluation_result{height:auto;text-align:center;background-color:#ccc;padding:10px 0;font-size:12px}.esc_form_easy label{font-size:12px;margin:2px 3px;display:inline-block}.wrap_title{margin-bottom:6px}#launch_evaluation{display:none}.sys-outer-left{width:100%;margin-top:5px}.clearall:after,.clearall:before{content:"";display:block}.clearall:after{clear:both}.browserVersionTips,.busyTips,.closeScreenShareTip,.closeVideoInvite,.dealSessionConfirm,.heartCheck,.judegClose,.m7RobotFormCon,.m7RobotFormConBak,.m7RobotListCon,.noqueueKeepWindowBackTip,.robotAppraise,.satisfactionClose,.screenShareInvite,.socketDis,.videoInvite,.windowBackTip{position:absolute;z-index:15;top:25%;padding-bottom:10px;left:0;right:0;margin:auto;width:250px;border-color:#19caa6;border-style:solid;border-width:3px 1px 1px 1px;box-shadow:0 1px 9pt #c7c9ca;background-color:#fff}.closeScreenShareTip p,.closeVideoInvite p,.heartCheck p,.judegClose p,.noqueueKeepWindowBackTip p,.robotAppraise p,.satisfactionClose p,.screenShareInvite p,.socketDis p,.videoInvite p,.windowBackTip p{text-align:center;margin:20px 0;font-size:14px;line-height:30px;padding:0 5px}.videoInvite p{margin:0 0 10px}.videoInvite .video_image_box{width:100%;text-align:center}.videoInvite img{width:60px;display:inline-block;margin-top:10px}.videoInviteReject{text-align:center;margin:0 8%;border-radius:3px;width:35%;height:30px;font-size:14px;display:inline-block;line-height:30px;background-color:#fff;color:#1f3d3a;border:1px solid #19caa6}.dealSessionConfirm,.m7RobotFormCon,.m7RobotFormConBack,.m7RobotListCon,.satisfactionClose{text-align:center;top:50px;width:100%;height:100%;padding:40px;border:none;box-sizing:border-box;background:rgba(0,0,0,.5)}.m7RobotFormCon,.m7RobotListCon{display:none;padding:0;background:rgba(0,0,0,.5)}.m7RobotFormCon{top:500px;z-index:150;background:0 0;transition:.3s ease}.m7RobotFormCon.m7RobotFormShow{top:0}.satisfactionCloseBox{border-color:#fff;border-width:3px 1px 1px 1px;background:#fff;border-style:solid;width:100%;border-radius:4px}.satisfactionBtn{margin-top:4px;text-align:center;border-radius:3px;width:35%;cursor:pointer;height:30px;line-height:30px;display:inline-block;font-size:12px;border:1px solid #000}.satisfactionCheck{cursor:pointer;color:#000;background-color:#fff;border:1px solid #ccc;display:inline-block;height:30px;line-height:28px;font-size:12px;padding:0 16px;border-radius:16px;width:62px}.satisfactionCheck .iconfont{color:#bfbfbf}.satisfactionCheck.active{color:#19caa6;border-color:#19caa6}.heartCheck{text-align:center;top:50px;width:100%;height:calc(100% - 40px);padding:40px;border:none;box-sizing:border-box;background:rgba(0,0,0,.5);display:none}.heartCheckBox{border-color:#fff;border-width:1px;background:#fff;border-style:solid;width:100%;border-radius:4px}.socketDis{text-align:center;top:50px;width:100%;height:calc(100% - 40px);padding:40px;border:none;box-sizing:border-box;background:rgba(0,0,0,.5);display:none}.socketDisBox{border-color:#fff;border-width:1px;background:#fff;border-style:solid;width:100%;border-radius:4px}.heartCheckBtn,.socketDisBtn{margin-bottom:10px}#thanksAndCommentService{padding:0;color:#595959;font-size:12px;text-align:left;line-height:20px;margin-bottom:10px}.reason_li{cursor:pointer;color:#000;background-color:#f5f5f5;display:inline-block;line-height:18px;font-size:12px;padding:0 16px;border-radius:6px}.esc_form_reson{margin-top:10px}.esc_form_reson .reason_li{margin:0 7px 14px 7px;padding:6px 12px;border-radius:100px}.satisfactionBtnCommit{color:#fff;background-color:#19caa6;border:1px solid #19caa6}.satisfactionBtnColse{color:#000;border:1px solid #ccc}.judegCancelBtn{text-align:center;margin:0 8%;border-radius:3px;width:35%;height:30px;border:1px solid;font-size:14px;display:inline-block;line-height:30px;background-color:#fff;color:#1f3d3a;border:1px solid #19caa6}.judegCloseBtn,.videoInviteAccept{text-align:center;margin:0 5%;border-radius:3px;background-color:#19caa6;color:#fff;width:35%;height:30px;font-size:14px;display:inline-block;line-height:30px}.gotitbtn{width:90%}.csrAgingExpired,.dealSessionBox,.vipAssignFail{position:absolute;z-index:1000;bottom:45%;right:10%;left:10%;height:140px;border-color:#19caa6;border-style:solid;border-width:3px 1px 1px 1px;box-shadow:0 1px 9pt #c7c9ca;background-color:#fff}.dealSessionBox{top:10%;bottom:unset;height:auto;padding:0 10px 10px}.csrAgingExpired p,.dealSessionBox p,.vipAssignFail p{text-align:center;margin:20px 0;font-size:14px;line-height:30px;padding:0 5px}.acceptCsrAging,.acceptOtherAgent,.acceptOtherPeer,.heartCheckTodoBtn,.inviteAcceptOtherAgent,.socketReconnectionBtn{text-align:center;margin:0 8%;border-radius:3px;color:#fff;background-color:#19caa6;width:35%;height:30px;font-size:14px;display:inline-block;line-height:30px}.refusedOtherAgent,.refusedOtherPeer{text-align:center;margin:0 5%;border-radius:3px;color:#444;background-color:#fff;width:35%;height:30px;font-size:14px;display:inline-block;border:#ddd solid 1px;line-height:30px}.dealSessionPrompt{display:inline-block;margin-top:10px;font-size:12px;color:#595959}.inviteAgentOffline{position:absolute;z-index:1000;bottom:45%;right:10%;left:10%;height:140px;border-color:#19caa6;border-style:solid;border-width:3px 1px 1px 1px;box-shadow:0 1px 9pt #c7c9ca;background-color:#fff}.inviteAgentOffline p{text-align:center;margin:20px 0;font-size:14px;line-height:30px;padding:0 5px}.inviteRefusedOtherAgent,.socketReconnectLaterBtn{text-align:center;margin:0 5%;border-radius:3px;color:#444;background-color:#fff;width:35%;height:30px;font-size:14px;display:inline-block;border:#ddd solid 1px;line-height:30px}#allQuestion{position:absolute;z-index:11;top:50px;right:0;width:100%;background:#e6e6e6;box-sizing:border-box;padding:26px 10px 10px;height:320px;display:none}.allQuestion_bot,.allQuestion_top{width:100%}.question_common,.question_groups{background:#fff;height:260px;color:#5e5e5e;font-size:12px;float:left;overflow-y:auto}.question_common li,.question_groups li{word-break:break-all;margin:5px 0;cursor:pointer;max-height:28px;overflow:hidden;box-sizing:border-box;line-height:14px;padding-left:5px}.question_common span,.question_groups span{display:inline-block;line-height:14px;float:left;padding:0 5px 2px 5px}.allQuestion_top{margin-bottom:4px;color:#5e5e5e;font-size:14px}.allQuestion_top span,.question_common,.question_groups{display:inline-block}.title_one{width:36%}.question_groups{width:38%;box-sizing:border-box;border-right:2px solid #d9d9d9}.title_two{width:60%;margin-left:2px}.question_common{width:62%}::-webkit-scrollbar-track-piece{background-color:#fff}#question-btn.active{background:#19caa6}.question_groups li.active{background-color:#fff;color:#19caa6}#imcsr{z-index:15}.outer-left img{width:auto;max-width:100%;box-sizing:border-box}#imgview{display:none;top:0;bottom:0;width:100%;height:100%;position:fixed;background:rgba(0,0,0,.8);text-align:center;vertical-align:middle;z-index:1090}#imgview img{max-width:90%;max-height:80%}#imgview b{height:50px;display:block;position:absolute;top:0;left:0;width:50px;z-index:100000;line-height:44px;text-align:left;color:#fff;text-indent:10px;background:url(../images/back.png) no-repeat 2% 50%}#imgview span{top:50px;bottom:0;position:absolute;left:0;right:0;text-align:center}.wechatFileUrl{text-decoration:underline}.wechatFileDownload{cursor:pointer}.conversation li .service a{color:#108ee9;text-decoration:none;cursor:pointer}.conversation li .service .download_text{text-decoration:underline}.conversation li a:hover{text-decoration:underline}.conversation li .customer a{color:#fff}#m7-video-list,#replace-con{display:none;position:absolute;width:120px;background:#fff;left:62px;bottom:133px;border-radius:4px;box-shadow:0 0 14px rgba(0,38,87,.15);font-size:14px;z-index:1}#m7-video-list{width:100px}#m7-video-list ul,#replace-con ul{overflow-x:hidden;overflow-y:auto;max-height:120px;border-radius:4px}#m7-video-list ul li,#replace-con ul li{cursor:pointer;text-overflow:ellipsis;white-space:nowrap;width:100%;overflow:hidden;box-sizing:border-box;padding:10px 2px 0;text-align:center}#m7-video-list ul li{padding:8px}#m7-video-list ul li:last-child,#replace-con ul li:last-child{padding-bottom:10px}#m7-video-list ul li:hover,#replace-con ul li:hover{background:#e9fffb}#m7-video-list:after,#replace-con:after{content:"";position:absolute;bottom:-6px;width:0;left:54px;height:0;border-width:6px 6px 0;border-style:solid;border-color:#fff transparent transparent}#m7-video-list:after{left:43px}.video-btn{width:20px;height:20px;cursor:pointer;float:left;position:relative;display:none}.icon-video{width:23px;height:23px;cursor:pointer;vertical-align:middle;margin-right:2px}.icon-shareScreen{width:20px;height:20px;cursor:pointer;vertical-align:middle;margin-right:2px}.browserVersionTips{height:186px}.browserVersionTips p{padding:0 15px;margin:20px 0;font-size:14px;line-height:30px}.browserVersionTips .esc_talk,.busyTips .esc_talk{text-align:center}.busyTips p{padding:0 15px;margin:20px 0;font-size:14px;line-height:30px}.englishTip{font-size:16px!important;line-height:20px!important}.browserVersionTipsConfirm,.busyConfirm{text-align:center;margin:0 auto;border-radius:3px;color:#fff;background-color:#19caa6;width:35%;height:30px;font-size:14px;display:inline-block;line-height:30px}.videoInviteAccept{background-color:#1abb9c;color:#fff}.qimo_tooltip{background:grey;color:#fff;width:35px;position:absolute;top:-33px;left:-6px;padding:4px;font-size:12px;border-radius:4px;text-align:center}.qimo_tooltip:before{width:0;height:1px;border-width:5px 5px;border-style:dashed solid dashed solid;border-color:grey transparent transparent transparent;font-size:0;line-height:0;content:"";position:absolute;top:24px;left:50%;transform:translateX(-5px)}#face-btn .qimo_tooltip{left:-11px}#image-btn .qimo_tooltip{left:-11px}#file-btn .qimo_tooltip{left:-11px}.video-btn .qimo_tooltip{left:-26px;width:62px}#question-btn .qimo_tooltip{left:-19px;width:50px}.replace-btn .qimo_tooltip{left:-36px;width:84px}.appraise-btn .qimo_tooltip{left:-18px;width:48px}.switch-robot-btn .qimo_tooltip{left:-28px;width:68px}#turn_agent .qimo_tooltip{width:46px;left:-18px}.reply_evaluation{display:inline-block;width:100%;padding:10px 10px 8px 0;text-align:right;box-sizing:border-box;position:relative;min-width:168px}.reply_evaluation label{display:inline-block;cursor:pointer;font-size:12px}.reply_evaluation label input{display:none}.robot_evaluation_li{border-top:1px solid #e5e6e7;display:none;padding-top:4px;word-break:normal;font-size:12px;color:#606266}.robot-stamping-tag-box{margin-top:-8px;display:none}.robot-stamping-tag-item{margin:8px 5px 0 0;border:none;cursor:pointer;text-align:left}.robot-stamping-tag-select{background-color:#19caa6;color:#fff}.robot-stamping-reason{display:none;border:none;width:100%;margin:8px 0 0 0;border-top:1px solid #e5e6e7;border-bottom:1px solid #e5e6e7;outline:0;height:48px;padding-top:8px;box-sizing:border-box}.robot-stamping-submit{display:none;cursor:pointer;text-align:center;width:100%;background:#fff;border:0;height:40px;margin:0}.robot-stamping-submit a{text-decoration:none!important}.m7-disabled{cursor:not-allowed!important}.reply_evaluation .reply_evaluation_two{margin-left:6px;border-left:1px solid #ccc;padding-left:6px}.reply_evaluation .iconfont{color:#ccc;margin-right:4px}.reply_evaluation .reply_evaluation_cover{position:absolute;display:none;width:100%;height:100%;top:0}.qimo_warp{width:100%;height:100%}.qimo_davLeft{width:160px;height:450px;float:left;overflow:hidden;display:none;border-right:1px solid #ddd;box-sizing:border-box}.qimo_content{width:480px;position:relative;float:left;overflow:hidden;background-color:#f7f7f7}.qimo_davRight{height:450px;width:160px;float:left;overflow:hidden;display:none;border-left:1px solid #ddd;box-sizing:border-box}.qimo_dav_scroll{float:left;line-height:30px;font-size:12px;padding-left:20px}.qimo_dav_scrollX{overflow:hidden;width:200px;float:left;margin-left:20px;font-size:12px;display:none;margin-top:3px}.qimo_dav_scrollX .qimo{width:8000%;height:30px}.qimo_dav_scrollX .qimo div{float:left}.qimo_dav_scrollX .qimo ul{float:left;height:30px;overflow:hidden;zoom:1}.qimo_dav_scrollX .qimo ul li{float:left;line-height:30px;list-style:none}.qimo_dav_scrollX li a{margin-right:10px;color:#4d4d4d}.qimo_dav_scrollX li a:hover{text-decoration:underline;color:#901d22}.scrollNews{padding-top:4px;position:relative}.qimo_dav_scrollY div{position:absolute}.qimo_dav_scrollY a{cursor:pointer;font-size:12px;text-decoration:none;margin:0;padding:0;display:inline-block;height:20px;line-height:20px;float:left;color:#4d4d4d}.qimo_dav_scrollY a:hover{text-decoration:underline;color:#901d22}.qimo_dav_scrollY li{list-style:none;line-height:20px;display:block;height:20px}#newScrollY{padding-right:2px;font-weight:400;overflow:hidden;max-width:202px;line-height:20px;height:20px;float:left;padding-left:20px;display:none}.float_dav{display:block;position:relative;box-sizing:border-box;border:1px solid #ccc;padding:10px 25px;background:#f7f7f7;z-index:10;top:10px;margin:0 15px 0 10px}.float_dav_content{overflow:hidden;width:100%}.float_dav .float_icon_left{left:-1px;top:-1px;border-bottom:5px solid #f7f7f7;border-right:5px solid #f7f7f7}.float_dav .float_icon_right{right:-1px;bottom:-1px;border-top:5px solid #f7f7f7;border-left:5px solid #f7f7f7}.float_dav .float_icon{width:18px;height:16px;display:block;position:absolute}.float_dav .float_icon img{width:100%;height:100%}.user-avatar{width:30px;height:30px;border-radius:50%;float:left;position:absolute;left:0;top:22px;overflow:hidden}.user-avatar img{width:100%;height:100%}.robotAvatar img{width:100%;height:100%}.systemAvatar img{width:100%;height:100%}.zuoxiAvatar img{width:100%;height:100%}.qimo_hide{display:none!important}.qimo_show{display:block}#mtypelist.isSchedule .qimo_li_small{margin:0 auto;margin-top:20px;width:80%}#qimo_videopup{position:absolute;width:100%;height:100%;z-index:10;top:0}.endsession_btn,.evalution_btn{display:inline-block}.evaluation_easy .disabled{background-color:#aaa;cursor:default}#turn_agent{position:relative}.qimo_richText{cursor:pointer;width:200px;height:60px;padding:5px}.qimo_richText .qimo_richTextTitle{width:200px;font-size:14px;display:-webkit-box;-webkit-box-orient:vertical;-webkit-line-clamp:2;overflow:hidden;text-decoration:underline}.qimo_richTextBottom{width:200px;margin-top:6px}.qimo_richTextDesc{display:inline-block!important;color:#999;font-size:12px}.qimo_richTextImg{display:inline-block;float:right;width:55px!important;height:40px}.question-btn-wap{display:none;width:20px;height:20px;border-radius:50%;overflow:hidden;line-height:0;margin:0 6px;vertical-align:middle;cursor:pointer}.evaluation-btn,.robot-evaluation-btn,.transfer-btn{border:1px solid #fff;font-size:12px;height:20px;line-height:20px;display:none;vertical-align:middle;margin:0 6px;cursor:pointer;padding:4px 6px;border-radius:6px}.wap-footer .msg-input{position:unset}.input-box-wap{max-height:6em;border:1px solid #d9d9d9;outline-color:transparent;width:calc(100% - 140px);width:-moz-calc(100% - 140px);width:-webkit-calc(100% - 140px);line-height:20px;height:30px;padding:4px;overflow:visible;resize:none;outline:0;display:inline-block;font-size:14px;border-radius:6px;box-sizing:border-box;cursor:pointer;vertical-align:bottom;-webkit-user-select:initial;-moz-user-select:initial;-ms-user-select:initial;user-select:initial;-webkit-appearance:none;-moz-appearance:none;appearance:none}.toolbar-btn{width:26px;height:26px;border-radius:50%;display:inline-block;text-align:center;line-height:24px;margin:2px 10px;vertical-align:bottom;cursor:pointer}.send-msg-box{padding:10px 2px;font-size:0}.send-msg-box #face-btn{width:26px;height:26px;background-color:transparent;display:inline-block;margin:2px 10px;float:none;vertical-align:bottom}#chatmsg_submit{background:0 0;font-size:12px}.send-msg-box .submit-btn{height:28px;box-sizing:border-box;border-radius:6px;display:inline-block;vertical-align:bottom;cursor:pointer}.wap-container .m7_content{bottom:42px;top:50px}.wap-container .wap-footer{min-height:50px}.wap-container .face-con{position:static;padding:10px;box-sizing:border-box}.wap-container .ser-info .logo img{width:100%;line-height:100%;height:100%;display:inline-block}#allQuestion.allQuestion-wap{background:rgba(0,0,0,.4);top:0;padding-top:80px}.wap-container .question_common{width:58%}.wap-container .question_common,.wap-container .question_groups{float:left;box-sizing:border-box}.wap-container .question_common li,.wap-container .question_groups li{word-break:break-all;cursor:pointer;max-height:38px;overflow:hidden;box-sizing:border-box;line-height:14px;padding:5px;margin:0}.wap-container .question_btn{font-size:12px;text-align:center;padding-top:6px}.wap-container .question_btn span{padding:6px 10px;display:inline-block;border:1px solid #b3b3b3;border-radius:6px;cursor:pointer}.wap-container .agent-ul,.wap-container .more-btn-wap{display:none;font-size:12px;height:110px}.wap-container #m7-video-list,.wap-container #replace-con{display:none;font-size:14px;position:static;width:auto;box-shadow:none;height:110px}.wap-container #m7-video-list ul,.wap-container #replace-con ul{height:100%}.wap-container #replace-con ul li{padding:4px 20px;text-align:center}.wap-container #m7-video-list ul li{padding:10px 20px;text-align:center}.wap-container .ser-info{height:100%;margin:0 auto;text-align:left;width:100vw;float:left;line-height:50px;padding:0 90px 0 8px;vertical-align:top;font-size:0;box-sizing:border-box;position:relative}.wap-container .ser-info .logo{max-height:32px;max-width:80px;overflow:hidden;float:unset;vertical-align:middle}.wap-container .ser-info .left{display:inline-block;height:100%;width:100%;vertical-align:middle}.wap-container .ser-info .right{text-align:right;-webkit-box-sizing:border-box;-moz-box-sizing:border-box;box-sizing:border-box;font-size:0;line-height:50px;position:absolute;right:4px;top:0;height:50px}.wap-container .ser-company{max-width:calc(100% - 140px);max-width:-moz-calc(100% - 140px);max-width:-webkit-calc(100% - 140px)}.wap-container .connect-info,.wap-container .ser-company{vertical-align:top}.wap-container .sys-msg{bottom:unset;top:-18px}.wap-container .in-input{display:none;font-size:12px;vertical-align:top}.wap-container .allQuestion_bot{height:calc(100% - 90px);height:-moz-calc(100% - 90px);height:-webkit-calc(100% - 90px)}.wap-container .send-msg-mask{position:absolute;width:100%;height:50px;bottom:0;background:#000;opacity:.6;display:none}.wap-container .before-manual-box,.wap-container .end-session-box,.wap-container .leave-msg-btn-box,.wap-container .visitor-end-session-box{height:50px;width:100%;background:#fff;text-align:center;line-height:50px;position:absolute;bottom:0;display:none}.wap-container .visitor-end-session-box{background:rgba(0,0,0,.6)}.wap-container .end-session-box span,.wap-container .visitor-end-session-box span{color:#fff;display:inline-block;background:#19caa6;height:30px;line-height:30px;cursor:pointer;padding:0 10px;margin:0 10px}.wap-container .more-btn-wap #replace-btn{display:none}.leave-title{line-height:50px;text-align:center;height:100%}.chatGoodsmsg .m7_goods{width:100%;overflow:hidden;background:#fff;margin-bottom:10px;border:solid 1px #d9d9d9;border-radius:2px}.chatGoodsmsg .m7GoodInfo_pro{padding:10px;margin:0;vertical-align:top}.chatGoodsmsg .m7GoodInfo_pro .m7GoodInfoLeft{height:50px;width:50px;text-align:center;vertical-align:center;display:inline-block;margin-right:10px}.chatGoodsmsg .m7GoodInfo_pro .m7GoodInfoLeft img{max-height:50px;max-width:50px}.chatGoodsmsg .m7GoodInfoRight{display:inline-block;vertical-align:top}.chatGoodsmsg .m7GoodInfoRight span{display:inline-block;overflow:hidden;width:100%;text-overflow:ellipsis;-o-text-overflow:ellipsis;-moz-text-overflow:ellipsis;-webkit-text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.chatGoodsmsg .m7GoodInfoRight .m7_ptit{position:relative;color:#000;font-size:12px;line-height:1.4em;height:2.8em;overflow:hidden}.outer-right .cardInfoMsgRight .m7_pinfo{font-size:12px;color:#595959}.outer-right .cardInfoMsgRight .m7_price{font-size:14px;color:#ff6b6b}.chatGoodsmsg .m7_send_goods{display:block;padding:0 4px;width:5em;text-align:center;margin:0 auto 10px;color:#73aaea;border:1px solid #73aaea;border-radius:13px;cursor:pointer;font-size:14px}.outer-right.m7_goods{width:80%;border:solid 1px #d9d9d9;cursor:pointer;background:#fff;border-radius:2px}.outer-right.m7_goods:before{border:none}.outer-right.m7_goods .m7_pro{padding:5px 0 5px 5px;font-size:0}.outer-right.m7_goods .cardInfoMsgLeft{width:50px;height:50px;display:inline-block;margin-right:10px}.outer-right .cardInfoMsgLeft .cardInfoMsgLeftImg{max-width:50px;max-height:50px}.outer-right .cardInfoMsgRight{display:inline-block;vertical-align:top}.outer-right .cardInfoMsgRight span{display:inline-block;overflow:hidden;white-space:nowrap;width:100%;text-overflow:ellipsis}.outer-right .cardInfoMsgRight .cardInfoMsgRight1{font-size:12px;color:#000}.outer-right .cardInfoMsgRight .cardInfoMsgRight2{font-size:12px;color:#595959}.outer-right .cardInfoMsgRight .cardInfoMsgRight3{font-size:14px;color:#ff6b6b}.more-btn-wap #file-btn,.more-btn-wap #image-btn-wap,.more-btn-wap #replace-btn,.more-btn-wap #switch-robot,.more-btn-wap #video-btn{float:left;margin:12px 0 0 12px;width:48px;height:64px;cursor:pointer;position:relative}.more-btn-wap #switch-robot{width:60px;color:#000;text-align:center}.more-btn-wap #file-btn-img{cursor:pointer}.file-btn-seat{width:48px;height:64px}.robotQuestion{color:#108ee9!important;text-decoration:none!important}.robotQuestion:hover{text-decoration:underline!important}.font20{font-size:20px!important}.customerMsgTime{font-size:12px;color:#8d8d8d;margin-right:10px;float:right}.agentMsgTime{margin-left:9px}.customerMsgTime{font-size:12px;color:#8d8d8d;margin-right:10px;float:right}.agentMsgTime{margin-left:9px}.m7_speech_text_btn,.m7_voice_con{cursor:pointer;display:inline-block}.outer-left .m7_speech_text_btn{font-size:18px;height:18px;vertical-align:middle;color:#a7a7a7}.outer-left .m7_speech_text_loading{display:none;vertical-align:middle;height:18px}.m7_speech_text_loading img{width:18px;vertical-align:middle}.outer-left .m7_voice{float:none}.m7_speech_text_con{display:none;max-width:80%;margin-top:8px}.m7_speech_text{border-radius:4px;background:#fff;padding:4px 10px;word-break:break-all;display:inline-block}.m7_voice_second{display:inline-block;height:16px;vertical-align:middle;width:30px;text-align:center}.m7_voice_icon{display:inline-block;width:16px;height:16px;background:url(../images/voice.png) no-repeat;background-size:auto 100%;vertical-align:middle;margin-right:6px}.m7_voice_play .m7_voice_icon{background:url(../images/voice2.gif) no-repeat;background-size:auto 100%}.association_arr{display:none;position:absolute;bottom:130px;font-size:14px;width:100%;background:#fff;border:1px solid #dfdfdf;box-sizing:border-box;border-bottom:none}.association_arr.wap_page,.mobileChat.m7_support .association_arr.wap_page,.wap-container.mobileChat .association_arr.wap_page{bottom:unset;border:1px solid #dfdfdf;top:0}.association_arr.wap_page_pc{width:calc(100vw - 144px);left:48px}.association_click{height:40px;line-height:40px;overflow:hidden;padding:0 10px;white-space:nowrap;text-overflow:ellipsis;cursor:pointer;box-sizing:border-box;color:#777;position:relative}.association_click:after{content:"";position:absolute;bottom:1px;width:100%;left:10px;height:1px;background:#ddd}.association_click:last-child:after{display:none}.flow_btn_mseeage{width:234px;padding-right:0;position:relative}.flow_btn_mseeage .flow_tip{margin-bottom:6px;padding-bottom:12px;border-bottom:1px solid #ebebeb}.flow_btn_mseeage .flow_btn_li{width:102px;height:40px;display:inline-table;text-align:center;background:#f2f2f2;overflow:hidden;vertical-align:middle;box-sizing:border-box;padding:0 6px}.flow_btn_mseeage .flow_btn_text{font-size:12px;display:table-cell;vertical-align:middle;line-height:20px}.flow_btn_mseeage .flow_page_btn{display:inline-block;box-sizing:border-box;padding:0 10px;font-size:12px;width:49%}.flow_btn_mseeage .icon-xiangzuo{text-align:right}.flow_btn_mseeage .disabled{color:#d9d9d9}.is_robot .flow_btn_li,.is_robot .flow_list_li,.is_robot .flow_page_btn{cursor:pointer}.historyMsg .is_robot .flow_btn_li,.historyMsg .is_robot .flow_list_li,.historyMsg .is_robot .flow_page_btn{cursor:default}.flow_btn_mseeage .mask_box{display:inline-block;width:100px;height:40px;margin:6px 6px 0 8px;overflow:hidden;position:relative;border-radius:8px}.flow_btn_mseeage.flow_style_list .flow_btn_li{width:100%;margin:0}.flow_btn_mseeage.flow_style_list .mask_box{width:100%;margin:6px 0 0}.flow_btn_mseeage.flow_style_list .flow_btn_text{line-height:40px}.evaluation-tip{margin-bottom:8px;color:#f56c6c}#quick_button_arr{display:none;bottom:130px;font-size:14px;width:98%;background:#f7f7f7;box-sizing:border-box;border-bottom:none;height:36px;line-height:30px}.quick_button_arr_moor_chat{position:absolute}.quick_button_ul{position:absolute;left:0;height:30px;width:auto;white-space:nowrap;padding:0 8px}.quick_button_height{bottom:166px}.quick_button_li{display:inline-block;height:24px;line-height:24px;vertical-align:middle;background:#fff;border-radius:10px;padding:0 10px;margin:4px;font-size:12px;cursor:pointer;box-shadow:0 0 6px #aaa;color:unset}.quick_button_btn{width:20px;height:30px;font-size:14px;float:left;text-align:center;cursor:pointer}.quick_button_btn.rt{float:right}.quick_button_btn.disabled{cursor:auto;color:#bbb}#quick_button_arr.IeClass,#quick_button_arr.fireFoxClass{width:calc(100% - 16px);overflow:hidden}.fireFoxClass .quick_button_center{width:calc(100% + 32px);margin-left:-16px}.fireFoxClass .quick_button_ul .quick_button_li:first-child{margin-left:20px}.fireFoxClass .quick_button_ul .quick_button_li:last-child{margin-right:12px}.IeClass .quick_button_center{width:calc(100% + 60px);margin-left:-30px}.IeClass .quick_button_ul .quick_button_li:first-child{margin-left:32px}.IeClass .quick_button_ul .quick_button_li:last-child{margin-right:32px}.IeClass .quick_button_ul .quick_button_li_ie8{margin-right:42px}.quick_button_center{display:inline-block;width:98%;position:relative;height:38px;font-size:14px;overflow-y:hidden;overflow-x:auto}.wap-container #quick_button_arr{bottom:unset;overflow:hidden}#recommend_arr{display:none;bottom:130px;font-size:14px;width:100%;background:#f7f7f7;box-sizing:border-box;border-bottom:none;height:36px;line-height:30px}.recommend_arr_moor_chat{position:absolute}.recommend_ul{position:absolute;left:0;height:30px;width:auto;white-space:nowrap;padding:0 8px}.recommend_height{bottom:166px}.recommend_li{display:inline-block;height:24px;line-height:24px;vertical-align:middle;background:#fff;border-radius:10px;padding:0 10px;margin:4px;font-size:12px;cursor:pointer;box-shadow:0 0 6px #aaa}.recommend_btn{width:20px;height:30px;font-size:14px;float:left;text-align:center;cursor:pointer}.recommend_btn.rt{float:right}.recommend_btn.disabled{cursor:auto;color:#bbb}#recommend_arr.IeClass,#recommend_arr.fireFoxClass{width:calc(100% - 16px);overflow:hidden}.fireFoxClass .recommend_center{width:calc(100% + 32px);margin-left:-16px}.fireFoxClass .recommend_ul .recommend_li:first-child{margin-left:20px}.fireFoxClass .recommend_ul .recommend_li:last-child{margin-right:12px}.IeClass .recommend_center{width:calc(100% + 60px);margin-left:-30px}.IeClass .recommend_ul .recommend_li:first-child{margin-left:32px}.IeClass .recommend_ul .recommend_li:last-child{margin-right:32px}.IeClass .recommend_ul .recommend_li_ie8{margin-right:42px}.recommend_center{display:inline-block;width:98%;position:relative;height:38px;font-size:14px;overflow-y:hidden;overflow-x:auto}.wap-container #recommend_arr{bottom:unset;overflow:hidden}.wap-container .recommend_height{bottom:unset}.service .robotQuestionTitle{margin-bottom:8px;display:inline-block}.service .robotQuestionSplit{width:100%;height:1px;background:#ebebeb;margin:14px 0}.service .robotQuestion{margin-bottom:4px;display:inline-block}.web_chat_box{width:480px;height:500px;margin:auto;position:absolute;left:0;right:0;top:0;bottom:0}.web_chat_box.from_moblie{width:auto;height:auto}.web_chat_popUp_box{width:100vw!important;height:100vh!important}.web_chat_popUp_box #qimo_chatpup{width:100%!important;height:100%!important}.leaveMsgReply,.offlineMsgReply{margin-left:8px}.full-height{height:91vh!important}.full-height .swiper img{height:91vh!important}.m7ProductInfoBox{background:#fff;padding:6px}#m7ProductText{font-size:14px;vertical-align:top}.m7ProductSubTit{height:16px}.m7ProductTit{margin-bottom:6px}.m7ProductSubTit,.m7_product_subtit_box,.m7_product_subtit_in{font-size:12px;color:#878787;margin-bottom:16px}#m7ProductImg{display:none;margin-right:10px;width:80px;height:80px}#m7ProductImg img,.m7_product_img_box img{max-width:80px;max-height:80px}.m7ProductBtn{text-align:right}.m7ProductSendBtn{font-size:12px;margin:0;border:0;-webkit-appearance:none;padding:4px 10px;background:#19caa6;color:#fff;border-radius:6px;cursor:pointer;max-width:100px}.chatProductMsg{margin-bottom:14px}.new_card_info_box{background:#fff;cursor:pointer}.m7_product_tit_box{display:inline-block;width:calc(100% - 96px);font-size:14px;vertical-align:top}.m7_product_tit_in{overflow:hidden;width:100%;text-overflow:ellipsis;-o-text-overflow:ellipsis;-moz-text-overflow:ellipsis;-webkit-text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;margin-bottom:4px}.m7_product_subtit_in{overflow:hidden;width:100%;text-overflow:ellipsis;-o-text-overflow:ellipsis;-moz-text-overflow:ellipsis;-webkit-text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:1;-webkit-box-orient:vertical;margin-bottom:4px}.m7_product{padding:6px;box-sizing:border-box;margin:0;width:100%}.m7_product_img_box{display:inline-block;margin-right:10px;width:80px;height:80px}.text_ellipsis{text-overflow:ellipsis;overflow:hidden;white-space:nowrap}.m7_product_othertitle{font-size:12px;color:#595959}.m7_product_btns{float:right;font-size:12px;color:#595959;margin-top:10px}.m7_product_btn{display:block;width:150px;height:30px;padding:5px;box-sizing:border-box;font-size:14px;background-color:#fff;border:1px solid #e1dddd;border-radius:5px;-webkit-border-radius:5px;-moz-border-radius:5px;-ms-border-radius:5px;-o-border-radius:5px;cursor:pointer;text-overflow:ellipsis;overflow:hidden;white-space:nowrap;text-decoration:none;text-align:center}.m7_product_btns a:hover{text-decoration:none!important}.m7_product_btn:first-child{margin-bottom:10px;background-color:#459ae9;color:#fff;border:none}.m7_order_msg_li .m7_product_othertitle{width:calc(100% - 4.2em);display:inline-block}.m7_product_price{max-width:6em;overflow:hidden;display:inline-block;float:left}.m7_product_status{float:right;vertical-align:top;max-width:4em}.m7_product_tit_out{overflow:hidden;width:100%;text-overflow:ellipsis;-o-text-overflow:ellipsis;-moz-text-overflow:ellipsis;-webkit-text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;margin-bottom:4px}.m7_product_subtit_box{margin-bottom:10px}.m7_product_subtit_box span{display:inline-block;vertical-align:top}.m7_order_subtit_out,.m7_product_subtit_out{width:calc(100% - 2.6em);display:inline-block}.new_card_info_box .m7_order_msg_li{margin:0;padding-left:8px}.outer-right .new_card_info_box{padding:10px 0}.msg_task_card_info{padding-left:6px}.m7_order_msg_li{cursor:pointer;margin:12px 0}.m7_order_list_li{padding:0 6px 12px 10px;border-left:1px solid #ebebeb;position:relative}.m7_order_list,.m7_order_msg_box{font-size:12px}.m7_order_list_con{padding-bottom:8px;border-bottom:1px solid #ebebeb}.m7_order_msg_content{padding-bottom:8px}.m7_order_msg_box .m7_order_shop_box img{max-width:24px;max-height:42px;vertical-align:middle}.m7_order_shop_box{height:42px;line-height:42px;border:1px solid #ebebeb;border-width:1px 0 1px 0;cursor:pointer}.m7_order_shop_img{float:left}.m7_order_shop_statu{max-width:6em;float:right;color:#ff6b6b}.m7_order_shop_tit{max-width:calc(100% - 6em - 30px);margin-left:6px;float:left}.m7_order_img_box{display:inline-block;margin-right:6px;width:56px;height:56px;line-height:56px}.m7_order_img_box img{width:auto;max-width:100%;box-sizing:border-box}.m7_order_tit_box{display:inline-block;width:calc(100% - 70px);font-size:12px;vertical-align:top}.m7_order_tit span{display:inline-block}.m7_order_tit_left{max-width:calc(100% - 4em)}.m7_order_tit_right{float:right}.m7_order_subtit_box{margin-bottom:2px;color:#878787}.m7_order_subtit_box .m7_order_attr_one{float:right}.m7_order_list_btn,.m7_order_moor_btn{border-top:1px solid #ebebeb;padding-top:6px;position:relative;color:#2684ff;cursor:pointer}.m7_order_list_head{padding:10px 0;border-bottom:1px solid #ebebeb}.m7_order_list_head span{display:inline-block;vertical-align:middle}.m7_order_list_head .m7_order_list_head_one{width:40%;display:inline-block}.m7_order_list_head .m7_order_list_head_two{width:58%;display:inline-block}.m7_order_list_li_title{margin-bottom:4px}.m7_order_list_li_start{padding-top:0;margin-top:12px}.m7_order_list_li_center:before,.m7_order_list_li_end:before,.m7_order_list_li_start:before{content:"";width:8px;height:8px;display:inline-block;border-radius:6px;background-color:#ff6b6b;z-index:10;position:absolute;left:-4px;top:4px}.m7_order_list_li_end:before{background-color:#00c922}.m7_order_list_li_center:before{background-color:#d9d9d9}.m7_order_list_li_end:after,.m7_order_list_li_start:after{content:"";width:4px;height:4px;display:inline-block;background-color:#fff;z-index:10;position:absolute;left:-2px;top:0}.m7_order_list_li_end{border-left:1px solid #fff}.m7_order_list_li_end:after{width:2px;border-left:1px solid #ebebeb;height:6px;top:-2px;left:-1px}#msgTaskMoorList{z-index:122;top:0;padding:0;height:100%}#msgTaskMoorList .msg_task_box.msgTaskShow{top:20%}#msgTaskMoorList .chatmsg,#msgTaskMoorList .m7_order_msg_box,#msgTaskMoorList .msg_task_box,#msgTaskMoorList .msg_task_box_con,#msgTaskMoorList .outer-left,#msgTaskMoorList .service{height:100%}#msgTaskMoorList .msg_task_box{position:relative;width:100%;height:80%;top:100%;transition:.3s ease;background:#fff;border-radius:6px 6px 0 0;box-sizing:border-box}#msgTaskMoorList .chatmsg{list-style:none;border-radius:10px;display:block}#msgTaskMoorList .m7_order_list_btn,#msgTaskMoorList .m7_order_moor_btn,#msgTaskMoorList .service-name,#msgTaskMoorList .user-avatar{display:none}#msgTaskMoorList .outer-left,#msgTaskMoorList .service{float:unset;width:100%;margin:0}#msgTaskMoorList .service{padding:0}#msgTaskMoorList .m7_order_list_con,#msgTaskMoorList .m7_order_msg_content{padding:8px 26px 8px 8px;background:#f7f7f7;width:100%;box-sizing:border-box}#msgTaskMoorList .m7_order_msg_li_box{padding:0 8px;height:calc(100% - 34px);overflow:auto}#msgTaskMoorList .msg_task_box_btn{position:absolute;z-index:123;right:12px;top:10px;cursor:pointer}#msgTaskMoorList .m7_order_list{height:100%}#msgTaskMoorList .m7_order_list_box{padding:0 10px;max-height:calc(100% - 32px);overflow:auto}.msg_task_service{width:100%}.m7_product_subtit_out{width:calc(100% - 2.6em)}.m7_product_price{color:#ff6b6b}.m7msgStatus{display:none;position:absolute;font-size:12px;color:#8d8d8d;left:-36px;top:calc(50% - 8px)}.resend{display:none;position:absolute;font-size:12px;left:-36px;top:calc(50% - 8px);cursor:pointer}.isCustomerRead .m7msgStatus{display:block}.mobileChat .footer{bottom:20px}.mobileChat #recommend_arr,.mobileChat .m7_content{bottom:150px}.mobileChat .recommend_height{bottom:186px}.mobileChat .association_arr{bottom:150px}.qimo_warp .mobileChat .end-session-box{height:calc(100% + 20px)}.m7_footer_support{position:absolute;right:0;left:0;bottom:0;height:26px;line-height:26px;text-align:center;font-size:12px;background:#fafafa;display:none}.m7_footer_support a{color:#b3b3b3}.qimo_content.m7_support #recommend_arr,.qimo_content.m7_support .association_arr,.qimo_content.m7_support .m7_content{bottom:156px}.qimo_content.m7_support .recommend_height{bottom:192px}.qimo_content.m7_support .footer,.wap-container.m7_support .wap-footer{bottom:26px}.qimo_content.m7_support .m7_footer_support,.wap-container.m7_support .m7_footer_support{display:block}.mobileChat.m7_support #recommend_arr,.mobileChat.m7_support .association_arr,.mobileChat.m7_support .m7_content{bottom:176px}.mobileChat.m7_support .recommend_height{bottom:212px}.mobileChat.m7_support .footer,.mobileChat.m7_support .wap-footer{bottom:46px}.mobileChat .m7_footer_support{height:46px}.session_form{width:90%;background:#fff;border:1px solid #e5e6e7;border-radius:6px;margin-top:10px;padding:8px 0}.session_form .session_form_input input{border-color:#e5e6e7;outline:0;font-size:12px;padding:3px 6px;box-sizing:border-box;width:calc(100% - 16px);margin:6px 0;border:1px solid #ccc}.session_form .m7_do_action{padding-top:10px;border-top:1px solid #e5e6e7;margin-top:6px;cursor:pointer;text-align:center}.session_form .session_form_input{position:relative;padding-left:16px}.session_form .session_form_input span{position:absolute;left:6px;top:10px}.session_form .session_form_input.true span{color:red}.session_form .session_form_input.false span{color:#fff}.session_form .formCon{display:none;padding-left:10px}.session_form .formConLi span{word-break:break-word}.session_form .formConLi{line-height:20px}.session_form_con{padding-left:10px}.session_form_head_tip{padding:0 16px;word-break:break-word}.sessionFormTip{text-align:center;color:red}.m7PushQues{width:100%}.m7swiper_li{display:inline-block;cursor:pointer}.m7swiper_li.active{color:#108ee9}.m7swiper_li.active span{border-bottom:2px solid #108ee9;padding-bottom:8px}.m7swiper_li_box{display:none;width:100%}.m7swiper_li_box.active{display:inline-block}.swiper-slide.m7swiper_li{width:auto;line-height:100%;padding-right:20px}.swiper-slide.m7swiper_li span{display:inline-block}.m7swiper-container.swiper-container{border-bottom:1px solid #e5e6e7;margin-top:8px;width:100%;z-index:auto}.m7_robot_form_con,.m7_robot_list_con{text-align:left;height:calc(100% - 40px);overflow:auto}.m7_robot_form_con{font-size:14px;padding:10px 4px;height:calc(100% - 60px);width:100%;box-sizing:border-box}.m7_robot_list_con .robotQuestion,.m7swiper_li_box .robotQuestion{color:#000!important;text-decoration:none!important;font-size:12px;margin:6px 0;line-height:16px;display:inline-block}.m7_robot_list_con .robotQuestion:hover,.m7swiper_li_box .robotQuestion:hover{color:#108ee9!important;text-decoration:underline!important}.m7_moor_robot_list_btn{width:100%;text-align:center;border-top:1px solid #e5e6e7;color:#108ee9;padding-top:6px;cursor:pointer;margin-top:4px;font-size:12px}.m7RobotFormBox,.m7RobotListBox{width:100%;height:80%;position:absolute;top:20%;background:#fff;border-radius:6px 6px 0 0;padding:0 10px;box-sizing:border-box}.m7_robot_form_close_btn,.m7_robot_list_close_btn{position:absolute;top:14px;right:14px;font-weight:700;color:#999;cursor:pointer}.m7_robot_form_title,.m7_robot_list_title{height:40px;line-height:40px;text-align:left;color:#108ee9;border-bottom:1px solid #e5e6e7;font-size:14px}.flow_btn_select:before{width:40px;height:15px;background:#0081ff;content:"";position:absolute;bottom:-2px;right:-15px;transform:rotate(-40deg)}.flow_btn_select:after{width:12px;text-align:center;height:12px;font-size:12px;content:"\e651";font-family:iconfont;position:absolute;color:#fff;bottom:0;right:2px}.flow_list_btn{text-align:center;padding-top:8px;border-top:1px solid #ebebeb;cursor:pointer;margin-top:6px}.flow_btn_page{margin-top:4px}.flow_btn_li_background{position:absolute;width:102px;height:40px;opacity:.2;top:0;left:0;display:none}.flow_btn_select .flow_btn_li_background{display:block}.m7NewPushQues{white-space:normal}.m7swiper_box{width:100%;height:40px;overflow:hidden}.m7_swiper_pack{height:14px!important}.m7_robot_form_li_con select,.m7_robot_form_li_con textarea,.m7_robot_form_li_con[type=date] input,.m7_robot_form_li_con[type=singleline] input{width:100%;box-sizing:border-box;border-radius:4px;outline:0;border:1px solid #ccc;padding:4px;-webkit-appearance:none;-moz-appearance:none;appearance:none}.m7_robot_form_li_con select,.m7_robot_form_li_con[type=date] input,.m7_robot_form_li_con[type=singleline] input{height:30px}.m7_robot_form_li_con select{cursor:pointer}.m7_robot_form_li_con textarea{max-width:100%;min-width:100%;resize:none}.m7_robot_form_li_con label{cursor:pointer;width:calc(100% - 30px);display:inline-block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.m7_robot_form_li_box{margin:16px 0}.m7_robot_form_li_select{margin:4px 0}.m7_xbot_form_upload{cursor:pointer}.m7RobotFormUploadMask{display:none;width:100%;height:100%;background:rgba(0,0,0,.4);position:absolute;top:0;z-index:2}.m7RobotFormUploadMask span{padding:10px;background:#000;position:absolute;color:#fff;top:50%;left:50%;-webkit-transform:translate(-50%,-50%);-moz-transform:translate(-50%,-50%);-ms-transform:translate(-50%,-50%);-o-transform:translate(-50%,-50%);transform:translate(-50%,-50%)}.delete_xbot_form_li{cursor:pointer}.m7_robot_form_li_title{margin-bottom:8px}.m7_xbot_form_file_li_box{position:relative}.m7_xbot_form_file_li_box a{color:#0081ff;white-space:nowrap;max-width:calc(100% - 20px);text-overflow:ellipsis;overflow:hidden;display:inline-block}.m7_xbot_form_file_li_box span{position:absolute;right:0}.m7_xbot_form_upload_list{border-top:1px solid #ddd;margin-top:10px;padding-top:10px}.m7_robot_form_li_con_date{position:relative}.m7_robot_form_li_con_date span{position:absolute;right:8px;top:6px;color:#aaa}.msg_task_history .m7_order_list_btn,.msg_task_history .m7_order_moor_btn,.msg_task_history .m7_order_msg_li{cursor:unset}.unpointer{cursor:auto!important}.m7NewPushQuesImg{max-width:100%;max-height:30px}.m7swiper-XbotQuickMenu-scrollbar{width:100%;height:4px;position:absolute;left:0;bottom:5px;z-index:1}.m7quickMenuUl{height:100px;overflow:hidden;padding-bottom:6px;display:inline-block;white-space:nowrap;font-size:0}.m7quickMenuLi{display:inline-block;cursor:pointer;width:78px;height:100px;background:#fff;border-radius:8px;cursor:pointer;margin:0 12px 0 0;text-align:center}.m7quickMenuLi:last-child{margin:0}.m7quickMenuLi img{width:46px;height:46px;text-align:center;margin-top:14px}.m7quickMenuLi span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:block;width:100%;line-height:20px;-webkit-box-sizing:border-box;box-sizing:border-box;padding:0 5px;font-weight:400;color:#262626;font-size:12px;text-align:center;margin-top:8px}.swiper-scrollbar{width:100%;height:4px;position:absolute;left:0;bottom:5px;z-index:1}.m7swiper_m7XbotQuickMenu{overflow:hidden;overflow-x:auto}.m7unreadMsgJump{display:none;cursor:pointer;position:absolute;bottom:136px;right:16px;padding:4px 10px;background:#fff;border:1px solid #ccc;font-size:14px}.m7unreadMsgJump .iconfont{font-size:14px}.wap-footer .m7unreadMsgJump{bottom:64px}.qimo_warp .before-manual-box,.qimo_warp .leave-msg-btn-box,.wap-container .before-manual-box,.wap-container .leave-msg-btn-box{line-height:normal;color:#000;font-size:14px;background-color:rgba(255,255,255,.92);padding-bottom:constant(safe-area-inset-bottom);padding-bottom:env(safe-area-inset-bottom)}.wap-container .leave-msg-success-title{margin-top:12px}.new_esc_talk{width:100%!important;margin:0!important;text-align:center}.new_esc_talk .judegCloseBtn{margin:0 12px 0 0}.new_esc_talk .judegCancelBtn{margin:0}.videoDownBtn,.videoUploadDownBtn{display:none;position:absolute;font-size:12px;color:#8d8d8d;bottom:0;cursor:pointer;width:20px;height:20px;border-radius:50%;border:1px solid #999;background:#fff;text-align:center;line-height:20px}.videoDownBtn .icon-xiazai-01,.videoUploadDownBtn .icon-xiazai-01{font-size:12px}.contactCopyFail,.contactCopySuccess,.unableEvaluate{position:absolute;z-index:1000;bottom:55%;right:10%;left:10%;height:60px;line-height:60px;border-color:#19caa6;border-style:solid;border-width:3px 1px 1px 1px;box-shadow:0 1px 9pt #c7c9ca;background-color:#fff;text-align:center}.swiper{position:relative;height:100%}.swiper-button-prev{position:absolute;top:50%;left:-20px;font-size:50px;color:#fff;background:rgba(0,0,0,.4);height:30px;width:60px;padding:5px;text-align:center;cursor:pointer;display:flex;align-items:center;transform:rotateZ(90deg);justify-content:center}.swiper-button-prev span::before{font-size:34px}.swiper-button-next{position:absolute;top:50%;right:-20px;font-size:50px;color:#fff;background:rgba(0,0,0,.4);height:30px;width:60px;padding:5px;text-align:center;cursor:pointer;display:flex;align-items:center;transform:rotateZ(-90deg);justify-content:center}.swiper-button-next span::before{font-size:34px}.m7_push_btns{margin-left:40px;padding:4px}.m7_push_btns .m7_push_copy_btn,.m7_push_btns .m7_push_scan_btn{display:inline-block;padding:2px 6px;border:1px solid #999;border-radius:16px;font-size:12px;cursor:pointer}.m7_push_btns .m7_push_copy_btn{margin-right:6px}.switch-robot{display:none;position:absolute;top:0;bottom:0;right:0;left:0;background:rgba(32,39,54,.4);z-index:2}.switch-robot .switch-robot-info{position:absolute;bottom:10px;left:10px;right:10px;background:#fff;border-radius:4px;padding:6px 10px;z-index:1}.switch-robot-info .switch-robot-tip{line-height:20px;color:#595959;display:flex;justify-content:space-between;padding-bottom:8px;border-bottom:1px solid #e8e8e8;font-size:12px}.switch-robot-tip .switch-tip{flex:1}.switch-robot-tip .icon-guanbi1{font-size:12px;cursor:pointer;color:#595959}.switch-robot-info .robots{text-align:center;display:flex;margin-top:4px;width:100%;overflow-x:auto}.switch-robot-info .robots .switch-robot-list{text-align:center;margin-right:20px;cursor:pointer}.switch-robot-info .robots .switch-robot-list:last-child{margin-right:0}.switch-robot-list .switch-robot-img{width:30px;height:30px;border-radius:50%}.switch-robot-list .switch-robot-name{width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;line-height:20px;margin-top:4px;color:#595959;font-size:12px}.isClose{padding:10px 20px;display:flex;flex-direction:column;justify-content:center}.m7-satisfied-box{max-height:100%;height:auto;text-align:center;padding:20px 16px}.evaluateLi .m7-satisfied-two{padding:8px 16px;background:#f8f8f8;border-radius:100px;color:#999;display:inline-flex;align-items:center;cursor:pointer;margin-bottom:10px}.evaluateLi .m7-satisfied-two:first-child{margin-right:16px}.evaluateLi .m7-satisfied-two .iconfont{margin-right:6px}.evaluates .m7-satisfied-text{color:#878787;line-height:20px;margin-bottom:10px}.evaluates .evaluateLi .m7ChooseStars{color:#ff8404}.evaluates .evaluateLi .m7SatisfiedTwo{color:#fff;background:#459ae9}.m7ProposalColor{color:#000!important}.shop-iframe-model{display:none;position:absolute;top:0;bottom:0;right:0;left:0;background:rgba(32,39,54,.4);z-index:2}.shop-iframe-pop{background:#fff;position:absolute;bottom:0;left:0;right:0;height:70%;z-index:1;border-radius:8px 8px 0 0;padding:0 10px;display:flex;flex-direction:column}.shop-iframe-pop .shop-iframe-header{line-height:20px;color:#595959;display:flex;justify-content:space-between;padding:8px 0;border-bottom:1px solid #e8e8e8;font-size:12px}.shop-iframe-pop .shop-iframe-header .shop-iframe-tip{flex:1}.shop-iframe-pop .shop-iframe-header .icon-guanbi1{font-size:12px;cursor:pointer;color:#595959}#m7ShopIframe{flex:1;width:100%;border:0;margin:8px 0}